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If a mobile user is unable to select a tenant upon logging into the Talonview mobile app, it is because they have not yet been sent an invitation. Once a mobile user has been sent an invitation, a tenant will be available to select in the mobile app.
If you have sent or have been sent an invitation, please confirm the phone number or email address is correct with no spaces or special characters included in the invitation or when entering this information to login on the mobile app. Other troubleshooting measures are included in the Invitation not Received article.
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If you are seeking assistance beyond the scope of this article, please contact support by creating a new ticket from our knowledge base solutions page.